|
Florida Department of Transportation In 1999, to help FDOT assess its progress against the State's Baldrige-like Quality Management criteria and to lay the groundwork for organizational improvements, Dr. T. J. Brown led the project team that developed and administered to FDOT's 10,000 employees a survey to measure organizational leadership and human resource effectiveness. The vision for the survey included providing the data to managers and leaders from across the entire organization so they would be able to prepare action plans based on the results for their specific part of FDOT. Dr. Brown performed the data analysis and compiled a comprehensive, department-wide assessment and analysis of the results by divisions, important sub-groups and key demographic groups. FDOT wanted benchmark data from similar organizations as well as baselines and internal benchmarks to use for continuous improvement for its managers and leaders. The Executive Team sponsored the project and took an active role in shaping its design and in planning meaningful ways to use the data. More than 85% of employees responded in the first year and the results revealed clear patterns of organizational effectiveness and areas in need of improvement, enabling the Executive Team members to target priorities for strengthening their leadership and human resources practices. All the sub-groups had meaningful data they could use to plan ways to improve their operations. Action teams led by Executive Team members were formed to address the priority items identified. Dr. Brown led one-day workshops with 450 managers to assist them in analyzing the survey feedback for their specific cost centers and in preparing "Leadership Development Plans". The survey has been re-administered to all employees each year since to assess improvement areas. The results have repeatedly shown statistically significant improvements in the areas targeted as priorities each year.
|
|