ITD Organizational Benchmarking Survey

This survey is closed.

Welcome to the ITD Organizational Benchmarking Survey. This survey's purpose is to assist ITD in assuring that the work environment is as productive and satisfying as possible. Your responses, together with those of your fellow employees, will identify areas that are working well and also opportunities for improvement. The combined results will be reported to all ITD employees early in 2009. In addition, managers and supervisors will attend a workshop to review the results and identify beneficial steps that they can take.

All responses to this survey are confidential. None of the information you supply will be associated with you individually. Your completed survey will go directly to Oasis Consulting Services and will be combined with other replies. Oasis is an independent organization that helps government agencies create productive and satisfying workplaces.

You are NOT asked to provide your name when you respond to the survey. However, for purposes of analysis, the survey asks you for your manager’s name and some demographic information, such as your years of service. Again, your responses will be combined with those of other employees and analyzed in a manner that ensures no one outside Oasis will have access to any individual survey response. If you have any questions or concerns, please contact T. J. Brown at Oasis, 702-562-3695, or via email, tj@consultoasis.org.

Please keep in mind that once you begin you must complete the survey without leaving this web site, and then click the "SUBMIT" button at the end. You can take as much time as you need, but if you leave this web site without finishing, you will have to start over.

Please complete the survey by yourself. It should take about 30 minutes.

1.	What is your immediate supervisor's FIRST name?*

2.	What is your immediate supervisor's LAST name?*

3.	How many years have you worked for ITD?

	Less than 1 year
	1 to 5 years
	6 to 10 years
	11 to 20 years
	20+ years

4.	What is your occupational group? (If uncertain, please enter your job title in the OTHER space below)

	MANAGERIAL (e.g., Administrator, HR Manager, Highway Safety Manager, Environmental Manager)
	TECHNICAL MANAGER (e.g., Business Operations Manager, Employee Safety Manager, EM 1, IT Manager, Poe Area Supervisor, Shop Superintendent)
	SUPERVISORY (e.g., TT Principal, Mtce., POE Inspector Sr., Shop Foreman, MV Unit Supervisor)
	PROFESSIONAL/TECHNICAL (e.g., Archeologist, Financial Specialist Sr., IT Programmer, HR Specialist, Planner, Math Analyst, Project Manager, Staff Engineer)
	TECHNICAL (e.g., Personnel Technician, Technical Records Specialist, Buyer, TT Senior, POE Inspector, MV Investigator, Mgmt Asst.)
	CRAFTS/TRADES (e.g. Transportation Technician, Mechanic, Utility Craftsman, Landscape Technician, Electrician, Printing Technician)
	ADMIN/PROGRAM SUPPORT (e.g., Admin. Assistant, Receptionist, Legal Assistant, Office Specialist)
	Other:

5.	Are you a Classified employee or a Temporary employee?

	Classified Employee
	Temporary Employee

PART ONE: Work Environment

Please complete the following items by selecting the response you feel best represents your views.

IF YOU HAVE NO OPINION, LEAVE THE ITEM BLANK. You can change your answer to an item by clicking on a different response.

The term "work group" in some of the items refers to you and the other ITD employees that report to your immediate supervisor.

Strongly Agree

Agree

Disagree

Strongly Disagree

6.	I get the training I need when I need it.

7.	I have the materials and equipment I need to do my work right.

8.	It is not difficult to find out about jobs and career opportunities in the Department.

9.	I am kept well informed about what is happening in my part of ITD.

10.	I know what I can do to improve my performance; I get timely and helpful feedback and coaching.

11.	In my work group, we have recently discussed how to serve our customers better.

12.	I have a lot of influence over the decisions that affect my work.

13.	The work of our group is well planned and organized; good use is made of our people and resources.

14.	I know what is expected of me at work.

15.	My immediate supervisor treats employees with respect and takes an overall interest in our well being.

16.	Promotions in my part of ITD are based on performance and ability.

17.	My work group has the resources we need to produce good results; our performance does not suffer from the need for equipment, funds, staff or other resources.

18.	I feel productive and get a great deal of satisfaction from my work.

19.	People in our work group feel we are an effective team; we have common goals and put the overall achievement of the team above individual needs.

20.	There is someone at work who encourages my development.

21.	Work conditions in my work group consistently meet safety standards.

22.	In our work group, we have good ways of measuring our goals.

23.	I have the authority and freedom I need to do my work in the way I think is best.

24.	The expected level of performance here is high; people are encouraged to excel and are supported in their efforts.

25.	Action and behavior in ITD reflect good ethical and professional standards.

26.	In our work group, we spend time finding ways to make lasting improvements, rather than making “quick fixes.”

27.	In the last 7 days, I received recognition or praise for good work.

28.	My supervisor makes sure the people in our group have the knowledge and skills required to achieve outstanding results.

29.	The policy on flexible work schedules is fairly administered.

30.	ITD does a good job of preparing future leaders.

31.	Our supervisor has effectively discussed our work group’s mission, vision and goals with me.

32.	People in our work group are able to let supervisors know how they feel about things that affect them.

33.	In my part of ITD there is a desire to continually improve our personal and group performance.

34.	At work, my opinions seem to count.

35.	I am confident ITD's top management (Executive Team level) will make ethical decisions and lead with integrity.

36.	My immediate supervisor seems to care about me as a person.

37.	I am satisfied with my hours and schedule of work.

38.	The people and groups that need to work together to achieve desired results are cooperative; conflicts are quickly resolved.

39.	This last year, I have had opportunities at work to learn and grow.

40.	My immediate supervisor gives attention to the physical conditions of our work area (for example, noise, lighting, cleanliness, temperature, space).

41.	Our group is proactive and quick to perceive and pursue new opportunities.

42.	My immediate supervisor has shown an interest in my career goals.

43.	When things go wrong, more attention is given to learning how to prevent recurrences than to placing blame.

44.	We are not required excessively to check with our supervisor before taking action.

45.	My co-workers are committed to doing quality work.

46.	The demands of our daily work do not keep us from doing what we should about the long-term needs of our organization.

47.	The pay that people receive is in line with their responsibilities and performance.

48.	I am proud to belong to our work group; we have an excellent reputation for timely, accurate and professional service.

49.	Training and development opportunities are available to all employees.

50.	There is adequate two-way communication between employees and top management (Executive Team level).

51.	In the past year, my immediate supervisor has discussed my pay concerns and answered my questions about pay.

52.	Poor performance is not tolerated in our work group.

53.	Our work processes, policies and organizational structure do not make it difficult to do our group's work or to coordinate our work with others.

54.	The work results expected of me are reasonable.

55.	People in our work group know the results they are accountable for producing and take personal responsibility for achieving quality results.

56.	The various award programs in ITD have been effective in recognizing and rewarding outstanding performance.

57.	Our group looks for ways to partner with others when we think we can learn better solutions to the challenges we face.

58.	Morale is high in my part of ITD.

59.	The mission/purpose of ITD makes me feel my job is important.

60.	I would recommend ITD to a family member or friend seeking employment.

61.	Our supervisor has regular discussions with us to review our group’s progress and performance, discuss obstacles and problems, and plan ways to improve.

62.	With our current leadership, ITD is moving in a better direction.

63.	My assignments are in line with my interests and make good use of my talents.

64.	Adequate recognition and praise are given for good work.

65.	I can trust my immediate supervisor to represent my interests at higher levels.

66.	Overtime is fairly applied in ITD.

67.	I am satisfied with the opportunities for future career advancement in ITD.

68.	At ITD we are encouraged to speak our minds, even if it means disagreeing with our supervisors.

69.	Generally speaking, we can believe what managers and supervisors tell us.

70.	Our supervisor encourages us to question the way we've always done things and to find new ways that will achieve better results.

71.	When I am on a difficult assignment, I can usually count on getting assistance from my supervisor and co-workers.

72.	ITD top management (Executive Team level) respects employees.

73.	Our group looks for ways to partner with others when needed to make the best use of our resources.

74.	My wages are sufficient to keep me from looking for another job.

75.	We have good ways to listen to our customers and to anticipate their needs.

76.	Over the past year or two, morale has generally improved in ITD.

77.	I get the information, assistance, and approvals I need quickly.

78.	People in our group are able to decide for themselves how best to accomplish their work; they are not reluctant to take initiative, exercise judgment and make decisions.

79.	Our supervisor respects individual differences and seeks to use the diverse thinking and contributions of all.

80.	In the last 6 months, someone at work has talked to me about my progress.

81.	People in our work group are able to offer new ideas and take risks without fear of being criticized or punished.

82.	Our supervisor actively looks for ways to help team members develop new abilities.

83.	I believe ITD’s Executive Team will use the results of this survey to make changes.

84.	At work, I have the opportunity to do what I do best every day.

85.	Our supervisor frequently asks for our ideas about solving the problems that arise and ways we might do our work better.

86.	In the last year, I have seen improvements in some of the things this survey asks about.

87.	Overall, I am very satisfied with ITD as a place to work.

88.	Please make any comments you would like about any of your previous responses.

PART TWO: Focus Areas

How well is ITD doing in achieving the objectives of its four Focus Areas? Please rate each of the following.

Exceptionally Well

Very Well

Adequate

Less Than Adequate

Don't Know/ No Opinion

89.	INVESTING IN PEOPLE, including: creating a positive work environment where people thrive; assuring continuous personal growth for employees; investing in workforce development, retention and succession; being an employer of choice.

90.	EXPANDING AND ENHANCING PARTNERSHIPS that: deliver products and services more efficiently and effectively; stretch ITD's limited resources; demonstrate innovative approaches and solutions.

91.

LEADING THROUGH AGENCY PERFORMANCE, involving each section's use of performance measures and related data to: prioritize work efforts to increase mobility; increase efficiency of operations; improve project selection and decision making; increase accountability and visibility to stakeholders; manage delivery of the best products and services within practical investment levels.

92.	IMPROVING OUR CUSTOMER SERVICE CULTURE to: ensure public trust and confidence; improve credibility and customer satisfaction; clarify expectations for service.

93.	I see how my work contributes to the Focus Areas.

	Strongly Agree
	Agree
	Disagree
	Strongly Disagree

94.	What thoughts do you have about how ITD can make better progress in any of these areas.

PART THREE: Leadership Institute

95.	I completed the ITD "Leadership Institute" training program. (If you answer "No," skip items 96 and 97)

	Yes
	No (Skip to Q. 98)

96.	Participating in the “Leadership Institute" helped me identify some ways to lead and manage more effectively.

	Strongly Agree
	Agree
	Disagree
	Strongly Disagree
	No Opinion/Neutral

97.	In what ways, if any, do you believe your participation in the “Leadership Institute" affected your thinking or behavior as it relates to your responsibilities at ITD?

PART FOUR: Final Comments

98.	What thoughts do you have about things that would help you do your job better?

99.	What thoughts do you have about ways to serve our customers better?

100.	Please make any other comments you believe will be helpful.

When you are FINISHED, click the SUBMIT button ONCE and wait for the SUCCESS message.

Thank you for your time and effort. Your responses will help make ITD a better place to work!

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